Business Telephone Systems for Care Homes

We can provide fully featured & tailored business telephone systems for care homes, nursing homes, both residential & day care homes.

  • Extension Number for every Elderly Patient
  • Patient Emergency & Alerting System Integration
  • Access Control System Integration
  • Auto-Attendant Facility (Press 1 for Residential Care…)
  • FSA Compliant Call Recording
  • Call Queing, Logging & Reporting
  • On-hold Marketing Music
  • Automatic Open & Close Times
  • Voicemail Integration (with voicemail to email)
  • Receptionist Console (Drag & Drop Calls)
  • Patient Mobile Clients
  • Individual Patient Billing

And many more features…

telephone systems for care homes

Call Recording

Music on Hold

Open & Close


Call Redirection

Email Alerts

Specialists in providing Business Telephone Systems for Care Homes since 2005.

Do you need some help or require further information? Fill in your details below.

    Our Business Telephone Systems for Care Homes provides nursing homes with a fully compliant unified communications solution.

    Here at Telephone Europe, we understand that the requirements for a business phone system for care homes are not your average run of the mill telephone installations. We appreciate that residential care home and nursing homes are normally under immense pressure to deliver a friendly, safe, and reliable service to their elderly patients and that is why the choice of phone system they choose is very important.

    business telephone systems for care homesWe are able to provide a bespoke and scalable unified telecommunications solution to meet your care homes special needs. All of the phone systems that we offer to our clients in the nursing sector have the ability to be able to integrate with patient emergency & alerting systems. For residential care homes we are able to offer an extension number or direct dial number for each individual resident with full call reporting & billing abilities. We understand that telecoms in fragile environments such as care and nursing homes may need to be adapted to the specific needs of an individual and management staff, that’s why we offer a hand-holding service throughout the entire process.

    All of the telephone systems we will advise you on will able be able to take advantage of the latest features such as Conference Calling, Auto-Attendant, Music on Hold, Care Home Safety Tannoy Announcements, Remote Door Entry and mobile applications for both residents and staff working out of the office. You’ll be able to bring your number with you and never miss that urgent call again, all without having to give out your mobile number.

    phone systems for care homesYou may also want to look to see how we are able to improve your business efficiencies and obtain a better ROI. We are able to integrate our phone systems with most CRM Packages, Care Home Software Platforms & Scheduling Softwares as we believe that the more efficient you can work, the better you will be able to care. A whole host of other features are available that you may be interested in but this can be discussed further.

    We offer a no-obligation review meeting where we will go over your requirements and tell you about all of the features our other care home clients are currently using to keep you in line with the latest technology. We will discuss the benefits of VoIP/Hosted phone systems as well as physical PBX telephone systems (box on the wall, or server in a rack).

    Telephone Systems for Care Homes Features

    We can supply reliable and patient friendly business communications for your care home. Our team is ready to help.

    Virtual Numbers

    For residential care homes who would like to offer each resident their own personal direct dial telephone number. They can also be used for achieving numerous office locations around the country.

    Call Recording

    Our GDPR & FSA compliant call recording allows you to capture every detail of the conversation with encryption for care homes. Secure storage is available in our GDPR compliant data centre.


    “Press 1 for Residential, 2 for Day Care…” Get a professional image with the ability to setup betwen 1 to 9 departments routing to the most appropriate person or voicemail box.

    Audio Branding

    Get that professional company sound with the ability to record your own auto-attendant options or have a professional voice over do this for you. Audio branding has the power to enhance your company & brand.

    Call Queing

    Fed up of missing calls with callers hearing the engaged tone? We will put your callers into a queue and transfer them as soon as the line is available. We can even announce the callers position in the queue.

    Open & Close Times

    Set opening times to suit your care home. Callers phoning outside normal hours will be informed your offices are closed & will have the option to leave a voicemail. We can even setup multiple timings for different days of the week.

    Need to discuss your Telephone System for Care Homes requirements? Fill in the form below.

      Mobile Extension

      Working from home or on the move? It doesn’t matter anymore. We can redirect your virtual number to any mobile, landline or phone app. We can even issue this to care home residents to be used on their mobile phone.

      Call Screening

      Do you often wonder what your call is for when using your mobile for both personal & business use? Now you can identify a business call using a short message before the caller (i.e. “You have a business call”).

      Call Reporting & CRM

      Missed a call? Don’t panic! We can offer a fully tailored call reporting solution for your care home. Perfect for keeping track of callers & staff. We can even integrate this into your CRM platform for on-screen popping & extension status.


      Callers are able to leave a voicemail if you aren’t able to answer the phone or after pressing a defined option. This can then be set to forward directly to your email address as a secure audio attachment.

      Conference Calling

      If your care home uses conference calling then you will be able to utilise your telephone system for this too. We can provide standard conference calling as well as dial-in conferencing.

      Emergency Alerting Integration

      Improve your residents safety by integrating your Emergency Alterting and Care Home software. This enables screen popping of the caller’s records and will automatically add a call log.

      [pofo_blockquote pofo_blockquote_style=”blockquote-style-2″ pofo_blockquote_preview_image=”blockquote-style-2″ pofo_icon_size=”icon-medium” pofo_title=”The system was installed on my chosen date and the engineers were professional and efficient. The auto-attendant definitely makes me more productive in the morning absence rush.” pofo_icon_color=”#ffffff” pofo_title_color=”#ffffff” pofo_icon_list=”fas fa-quote-left” pofo_title_font_size=”22px” pofo_title_line_height=”31px”][/pofo_blockquote]


      Normanton Retirement Home

      Call us for advice on our
      Business Telephone Systems for Care Homes.

      0800 652 1900

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      Will a Care Home Phone System work for you? Fill in the form below.