Courtney Primary School Case Study

How Courtney Primary School improved their flexibility and efficiency, whilst reducing costs with the installation of a VoIP telephone system from Telephone Europe.

Courtney Primary School Case Study

Ensuring Courtney Primary School Can Stay Connected To Internal & External Sources In And Out Of The Office.

How Courtney Primary School improved their flexibility and efficiency, whilst reducing costs with the installation of a VoIP telephone system from Telephone Europe.

THE CLIENT.

Courtney Primary School are a well-established and highly reputable primary school located in Bristol. They aspire to Nurture, Inspire and Flourish, and ensure pupils leave the school with confidence, resilience and the ability to be adaptable to the changes ahead.

THE SITUATION.

Courtney Primary wanted to move away from their outdated analogue telephone system which restricted the number of calls made and received, and provided limited benefits to their school.

After realising that their current local supplier, Centrex, were planning on cutting all lines in the South Gloucestershire area in the near future, Courtney Primary School wanted to ensure they had a modern system in place in good time ahead of the Centrex switch off.

They were looking for an efficient alternative to their current analogue system that allowed them to work flexibly and increase users on the line, all without breaking the bank.

THE RESULT.

After a couple of meetings to gague exactly what they were after in their new telephone system, Telephone Europe visited Courtney Primary to remove their outdated analogue system and replace it with a brand new VoIP telephone system. which included introducing 13 new handsets to improve their external and internal communications.

Their new VoIP system comes with a number of benefits that their analogue system didn’t provide them with. This included call recording, messages on hold, open and close, auto attendant and even more!

But most importantly, their new telephone system ensures that staff can work flexibly and from home if circumstances prevail. This means they can even link their mobiles to the office line to use their mobile as they would their handset.

Additionally, they are now able to make and receive calls simultaneously, improving their whole schools efficiency.

Courtney Primary School Case Study

Thanks so much for installing our new telephone system. We are really pleased with it.
The installation went really smoothly and the engineers who installed the phones were very helpful. The handsets are easy to use, even for the technically challenged.
From my perspective the advantages of moving to Telephone Europe are that we can have a greater number of handsets and much for flexibility of use for the same price as our previous contract.
We can now make calls with more than one person on the line and we can make and field office calls at home. This significantly increases office staff and teachers’ ability to work from home which is critical at the current time.

TASMIN GRIFFITHS
School Business Manager

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